Questions people ask
If your question is not here, ask us. No question is too basic — most of ours were.
- What is security awareness training, in plain words?
- It is practice at noticing the tricks scammers use, before they are used on you. No technical skill is needed — most of it is knowing when to slow down.
- How does the training work here?
- Pick a lesson, read the story or press play on a short video, and stop whenever you like. There is no account, no login and no quiz.
- Is it really free?
- Yes, for individuals, families, libraries, schools and community groups. Small businesses can pay for tailored sessions, and that is what keeps the rest free.
- Do the videos play automatically?
- Never. Nothing loads or plays until you press play, which also keeps the pages light on slow connections.
- Are there captions and transcripts?
- Every video has subtitles, and every lesson has a written version you can read or print.
- How do I keep my phone or tablet secure?
- Three things cover most of it: install updates when offered, use a screen lock, and turn on two-step sign-in for your email and banking. An older device is fine as long as it still receives updates.
- What should I do if I think I have been scammed?
- Phone your bank using the number printed on your card, change your email password first, and tell someone you trust. Acting quickly matters more than acting perfectly.
- Is the children's content safe for classrooms?
- Yes. There is no advertising, no sign-up and no tracking of children. Teachers can play lessons directly or hand out the printed versions.
- How do partner integrations work?
- Partners can embed lessons on their own site, hand out co-branded printed material, or host sessions with our facilitator notes. Nothing is locked behind a contract with us.
- Do you offer compliance or audit help?
- A light amount, for small businesses that need it. See the GRC services page.